Someone will tell you that you'll have to start from scratch: this is convenient proposal, but the most expensive for you. Our System Integration solutions safeguard your current efficiency and enhance it.

To System Integration activities, CITEC assigns a primary role of importance, taking into account the proliferation and coexistence of different technologies and systems in medium and large size businesses. CITEC offers complete services of design, implementation and support of complex information systems of great impact to the customer's business, based on the integration and personalization of different technologies. CITEC's offer, includes "ad hoc" solutions to solve specific problems, by developing software in technological fields that are more disparate.The System Integration solutions can be used to streamline internal processes and to enable new business models within the company.  In order to achieve an actual value for the customers it is necessary to:

• thoroughly understand their needs;


• be able to design integrated system architecture with exsting customer's technology, reducing to a minimum or completely eliminating the possible negative impact the change could bring.

A sound partnership policy allows CITEC to use solid collaboration with some of the most important service and technology companies, for creating innovative and strategic products and systems. CITEC’s collaboration goes back a long way with two major market players  - Loquendo™ and Nuance™ - for voice technologies. In the market segment for Contact Centres, CITEC has established a contract with the American company Aspect, for which, it is the Italian distributor and competence centre  reference. As part of design activities the market needs to move towards standard solutions and multivendor is the part of the activity of CITEC, focused on the personalization of third-party products – egg. Aspect   – integrating the ability to design “ad hoc services” with the in-depth knowledge of the main communication protocols.

CITEC integrates the most innovative technology for the implementation of new Contact Centres even on already existing infrastructures for a wide range of users, from the small and medium sized companies to those mission-critical carrier-grade applications.

CITEC, thanks to the accredited ICT professionals, the reinforced partnership strategies and a global vision of the reference market, ensures the customer of organizational skills and technology needed to functionally connect heterogeneous environments while maintaining interoperatability and interconnection, simultaneously guaranteeing the quality of services and products supplied.